Returns and cancellations

This page outlines how refunds or cancellations are handled when payments or bookings exist.

Room bookings

If a booking is cancelled within the window stated in your confirmation, any eligible refund follows the same channel used for payment. Processing times depend on the payment provider.

Digital materials

If digital orientation sheets are distributed with a fee, withdrawal rights are described at the point of purchase. Where no fee applies, no refund is implied.

Errors

Billing or scheduling errors can be reported through the contact email. Corrections are made where documentation supports the claim.

Contact

Use the contact section on the main page for written requests. Include a reference number when one was provided.